The Service Management Platform for UK Organisations

 Yes. Sunrise is an approved G-Cloud supplier, which means NHS trusts, councils, and other public sector organisations can purchase through the Crown Commercial Service framework without a full tender process. 

Sunrise is designed for organisations with up to 200 service desk agents. We service all industries, including the UK public sector (NHS trusts, councils, and education).

 Yes. Sunrise is built around ITIL-aligned processes including incident management, problem management, change management, and service catalogue. It's used by organisations that need a structured, auditable approach to IT service delivery. 

 Microsoft Azure, hosted in UK South and UK West Tier 3 data centres. The SaaS service is fully managed and supported by Sunrise's own technical operations team also based in the UK' 

Sunrise AI handles automatic ticket triage, suggests resolutions based on your knowledge base, drafts communications for agents, and analyses survey responses. It's built into the platform - not a bolt-on - so it works from day one without extra configuration

Yes. While many organisations start with IT, Sunrise is built as a service management platform - so it's equally at home running HR case management, facilities, or shared services. The same platform, workflows, and self-service portal work across departments, which means you're not buying separate tools for each team. 

For over 30 years, we've built service management software for UK service desks that want to solve faster, work smarter, and shine brighter. One platform, fully configurable to your team and your way of working - with an intuitive self-service portal, SDI-compliant reporting, and integrations that just work.

It doesn't stop at IT. Extend Sunrise across HR, facilities, and other teams to give the whole organisation one consistent, joined-up service experience - no more juggling different systems or chasing requests through email.

At the heart of it all, Solvyr®, our AI engine, sharpens your processes and frees your team for the work that truly matters.

Built and supported in the UK, we take pride in building strong customer relationships - expect fast support and a genuine partnership where your feedback shapes the product you use every day.

Sunrise AI integrates with Microsoft Azure AI services via secure APIs; it does not use a proprietary model. The underlying LLM is provided by Microsoft Azure AI, with all processing occurring within UK-based Microsoft-managed environments.