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The Service Management Platform for UK Organisations

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 Helping service desk teams help everyone else. Powered by Solvyr® - our AI engine.

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 Service Desk Software That Works with You -  Not Against You 

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38% reduction in average handling time

reduction in average handling time

95% faster knowledge article creation

faster knowledge article creation

70% less time spend writing customer notes

less time spent writing customer notes

100% survey responses analysed automatically

survey responses analysed automatically

£198k annual savings for a typical 10 person desk

annual savings for a typical 10-person desk

34% reduction in escalation rate

reduction in escalation rate

 Why Sunrise Customers Chose Us as Their Service Management Solution  

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UK-Based Support

We treat every customer like a partner - never just a number. Expect fast, friendly support and a closer working relationship from day one.

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Powered by Solvyr®

Solvyr® is our AI engine that automates triage, accelerates resolutions, enhances communication, and delivers knowledge faster - refining what service management can achieve.

Experience
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30 Years of Experience

With three decades of experience under our belt, we possess comprehensive expertise in service management.

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Service Desk Excellence

We take pride in being one of two vendors acknowledged for achieving the SDI reporting compliant best practice standard.

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Part of the Volaris Group

As part of the Volaris Group, we're committed for the long term, allowing us to prioritise our customers and establish lasting partnerships.

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Approved G-Cloud Supplier

We're dedicated to streamlining procurement procedures, enabling organisations to enhance their IT operations with effective solutions.

SDI Reporting Compliant
G CLOUD 15
Cyber Essentials Certified
Security Scorecard
Microsoft Azure

Our Customers

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 We've built relationships that last - many of our customers have been with us for over a decade, running their ITSM and HRCM on Sunrise across all kinds of organisations in the public and private sector. Some were so impressed they even went on to join the Sunrise team.

Don't just take our word for it...

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Womble Bond Dickinson

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."

IT Services Manager
Informatics-Merseyside

"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."

Head of IT Service Operations
University Hospitals Of Derby and Burton NHS Foundation Trust

“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust.  Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”

Service Desk Manager

Frequently Asked Questions 

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Is Sunrise available through G-Cloud?
 Yes. Sunrise is an approved G-Cloud supplier, which means NHS trusts, councils, and other public sector organisations can purchase through the Crown Commercial Service framework without a full tender process. 
What size organisations does Sunrise work best for?
Sunrise is designed for organisations with up to 200 service desk agents. We service all industries, including the UK public sector (NHS trusts, councils, and education).
Is Sunrise ITIL-aligned?
 Yes. Sunrise is built around ITIL-aligned processes including incident management, problem management, change management, and service catalogue. It's used by organisations that need a structured, auditable approach to IT service delivery. 
 Where is Sunrise data hosted?
 Microsoft Azure, hosted in UK South and UK West Tier 3 data centres. The SaaS service is fully managed and supported by Sunrise's own technical operations team also based in the UK' 
What is Solvyr and how does the AI work?
Solvyr is Sunrise's built-in AI engine. It handles automatic ticket triage, suggests resolutions based on your knowledge base, drafts communications for agents, and analyses survey responses. It's built into the platform — not a bolt-on — so it works from day one without extra configuration 
Does Sunrise work for teams outside IT?
Yes. While many organisations start with IT, Sunrise is built as a service management platform - so it's equally at home running HR case management, facilities, or shared services. The same platform, workflows, and self-service portal work across departments, which means you're not buying separate tools for each team. 
What does Sunrise do?

For over 30 years, we've built service management software for UK service desks that want to solve faster, work smarter, and shine brighter. One platform, fully configurable to your team and your way of working - with an intuitive self-service portal, SDI-compliant reporting, and integrations that just work.

It doesn't stop at IT. Extend Sunrise across HR, facilities, and other teams to give the whole organisation one consistent, joined-up service experience - no more juggling different systems or chasing requests through email.

At the heart of it all, Solvyr®, our AI engine, sharpens your processes and frees your team for the work that truly matters.

Built and supported in the UK, we take pride in building strong customer relationships - expect fast support and a genuine partnership where your feedback shapes the product you use every day.

Which AI LLM model does Solvyr use?
Solvyr integrates with Microsoft Azure AI services via secure APIs; it does not use a proprietary model. The underlying LLM is provided by Microsoft Azure AI, with all processing occurring within UK-based Microsoft-managed environments.

Latest News

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Service Management Insights

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Why Reading Every Survey Response Manually Isn't Working
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What Good IT Self-Service Actually Looks Like
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The Hidden Cost of Poor Ticket Communication
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Ready to see Sunrise in action?

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Fill in the form to request a demo and we'll be in touch.