Solvyr® is our AI engine that automates triage, accelerates resolutions, enhances communication, and delivers knowledge faster - refining what service management can achieve.
AI-Powered Service Management Solutions
Helping service desk teams help everyone else through service management software, powered by Solvyr®, our AI engine.
Real AI. Real Results.

reduction in average handling time

faster knowledge article creation

less time spent writing customer notes

survey responses analysed automatically

annual savings for a typical 10-person desk

reduction in escalation rate
Why Choose Sunrise as your Service Management Partner?
UK-Based Support
We treat every customer like a partner - never just a number. Expect fast, friendly support and a closer working relationship from day one.
30 Years of Experience
With three decades of experience under our belt, we possess comprehensive expertise in service management.
Service Desk Excellence
We take pride in being one of two vendors acknowledged for achieving the SDI reporting compliant best practice standard.
Part of the Volaris Group
As part of the Volaris Group, we're committed for the long term, allowing us to prioritise our customers and establish lasting partnerships.
Approved G-Cloud Supplier
We're dedicated to streamlining procurement procedures, enabling organisations to enhance their IT operations with effective solutions.
Our Customers
Across the public and private sector, teams rely on Sunrise to run IT and HR service desks that simply work. Many have stayed with us for over a decade - and some have gone on to become Sunrise employees.
Don't Just Take Our Word For It...
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."
IT Services Manager
"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."
Head of IT Service Operations
“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust. Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”
