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AI-Powered Service Management Solutions

Helping service desk teams help everyone else through service management software, powered by Solvyr®, our AI engine.

Real AI. Real Results.

38%-1

reduction in average handling time

95%

faster knowledge article creation

70%

less time spent writing customer notes

100%--

survey responses analysed automatically

198k--

annual savings for a typical 10-person desk

34%

reduction in escalation rate

Why Choose Sunrise as your Service Management Partner?

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UK-Based Support

We treat every customer like a partner - never just a number. Expect fast, friendly support and a closer working relationship from day one.

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Powered by Solvyr®

Solvyr® is our AI engine that automates triage, accelerates resolutions, enhances communication, and delivers knowledge faster - refining what service management can achieve.

Experience
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30 Years of Experience

With three decades of experience under our belt, we possess comprehensive expertise in service management.

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Service Desk Excellence

We take pride in being one of two vendors acknowledged for achieving the SDI reporting compliant best practice standard.

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Part of the Volaris Group

As part of the Volaris Group, we're committed for the long term, allowing us to prioritise our customers and establish lasting partnerships.

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Approved G-Cloud Supplier

We're dedicated to streamlining procurement procedures, enabling organisations to enhance their IT operations with effective solutions.

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Our Customers

Across the public and private sector, teams rely on Sunrise to run IT and HR service desks that simply work.  Many have stayed with us for over a decade - and some have gone on to become Sunrise employees.

Don't Just Take Our Word For It...

Womble Bond Dickinson

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."

IT Services Manager
Informatics-Merseyside

"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."

Head of IT Service Operations
University Hospitals Of Derby and Burton NHS Foundation Trust

“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust.  Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”

Service Desk Manager

Latest News

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Service Management Insights

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How Knowledge Creator Makes Self-Service Faster, Safer, and ITIL-Aligned
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How Knowledge Creator Turns Resolutions into ITIL-Compliant Knowledge Automatically
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How Do You Keep Every Resolution Safe, Clear and On-Brand?
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Learn more about Solvyr

Would you like to learn more about Sunrise's AI-powered engine, Solvyr®?

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