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Transform the Employee Experience with Effective HR Case Management

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Our HR management system puts your people first by offering a seamless experience for managing HR cases. Designed to handle high volumes with ease, it ensures that every employee feels supported and valued, fostering a positive workplace environment.
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Master High HR Case Volumes and Keep Employees Smiling

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Every day, HR teams navigate through a multitude of employee cases, queries, and requests spanning the entirety of their organisation. With Sunrise HR case management (HRCM), handling these tasks becomes a breeze. Our platform provides a centralised hub where HR teams can efficiently manage large volumes of employee requests, ensuring no query goes unanswered. What's more, Sunrise HRCM empowers teams to automate and streamline key HR processes, guaranteeing consistency and accuracy in issue resolution and advice. Ultimately, Sunrise HRCM ensures that every employee feels heard, valued, and supported at every step.

Revolutionise Your HR Services with Sunrise HRCM

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Efficient Case Tracking

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Centralised tracking of high volumes of HR cases, ensuring that each case is monitored from start to finish. This prevents issues from slipping through the cracks and enables HR teams to manage and resolve cases more effectively.

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Improved Communication

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Facilitate better communication and collaboration among HR team members by providing a centralised platform for sharing information and updates. This ensures that everyone involved in a case is on the same page, leading to quicker and more coordinated resolutions

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Personalised Employee Support

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By centralising case data, HR teams can  provide more personalised support to employees. They can quickly access relevant information and past interactions, ensuring that each employee's concerns are addressed in a context-aware manner.

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Automated HR Processes

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Boost productivity and streamline operations by automating processes, allowing you to dedicate more time to nurturing employee well-being and creating a supportive work environment.

Integration

Integrate Effortlessly

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Create a seamless HR experience with effortless integrations, ensuring a cohesive and consistent flow of data across all your essential HR tools.

Reporting and Analytics

Reporting and Analytics

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Track trends, identify recurring issues, and make data-driven decisions. This insight helps in proactively addressing potential challenges and improving overall HR strategies.

Uncover the Key Features of Our HR Case Management Software

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  • Self-Service Portal
  • AI-Powered Chat Bot
  • Case Management
  • Knowledge Hub
  • Service Level Agreements
  • Employee Feedback

  • Self-Service Portal

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    Our self-service portal empowers your people to effortlessly submit new cases, track and update existing ones, and explore the knowledge base for quick answers. This streamlined HR tool helps classify requests by urgency and priority, allowing your team to manage and respond efficiently. By providing a simple hub, the portal reduces the volume of calls and emails to your HR team, making the entire process smoother and more efficient. Also available on a mobile device.

  • AI-Powered Chat Bot

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    Meet the Microsoft Teams chat bot – your 24/7 support assistant! Fully integrated with ChatGPT and your own SharePoint, it lets employees quickly submit cases and find solutions on their own, reducing the need for your HR team to get involved. This boosts the employee experience with instant responses and gives your HR team team more time to focus on complex issues. It’s effortless, efficient, and always available to assist!

  • Case Management

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    HR teams gain complete visibility of all  cases and requests in a single, centralised location, eliminating the need for Excel spreadsheets. Whether handling a straightforward query or a more complex issue, you have a way of logging, tracking, and resolving cases efficiently. Each case is managed with a clear audit trail for future reference, ensuring transparency and accountability. Tickets submitted through the self-service portal and chat bot seamlessly integrate into the case management back-office, streamlining your workflow and improving overall efficiency.

  • Knowledge Hub

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    Our knowledge base allows you to publish and share detailed information about internal processes, policies, and other important resources, empowering employees to find answers independently. By providing a comprehensive repository of information, employees can quickly search for solutions and resolve common questions or issues on their own, reducing the need for direct support from your team. This self-service approach not only enhances efficiency but also ensures that valuable information is readily accessible whenever it's needed.

  • Service Level Agreements

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    Maintaining control of service level agreements (SLAs) is crucial for meeting HR’s key performance indicators and ensuring employee satisfaction as you resolve their queries and cases. Sunrise simplifies this by automatically calculating response and resolution targets based on impact, urgency, and priority.  Our system accommodates your operational hours, including weekends and public holidays, and allows you to manually "stop the clock" to pause cases while awaiting responses, ensuring that SLAs are managed effectively and fairly.

  • Employee Feedback

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    Whether it’s praise or a complaint, capturing, investigating, and acting on employee feedback is crucial. Without a structured process, feedback can easily get lost in email threads and informal conversations, leading to confusion and frustration for everyone involved. Sunrise addresses this by managing all employee feedback, ensuring you’re always informed of the latest status and keeps employees updated throughout the process. Tasks for investigation, approval, and remediation are clearly assigned, offering a complete, audited history of all interactions from start to finish, so you can handle feedback efficiently and effectively.

Self-Service Portal

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Our self-service portal empowers your people to effortlessly submit new cases, track and update existing ones, and explore the knowledge base for quick answers. This streamlined HR tool helps classify requests by urgency and priority, allowing your team to manage and respond efficiently. By providing a simple hub, the portal reduces the volume of calls and emails to your HR team, making the entire process smoother and more efficient. Also available on a mobile device.

AI-Powered Chat Bot

text-divider
Meet the Microsoft Teams chat bot – your 24/7 support assistant! Fully integrated with ChatGPT and your own SharePoint, it lets employees quickly submit cases and find solutions on their own, reducing the need for your HR team to get involved. This boosts the employee experience with instant responses and gives your HR team team more time to focus on complex issues. It’s effortless, efficient, and always available to assist!

Case Management

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HR teams gain complete visibility of all  cases and requests in a single, centralised location, eliminating the need for Excel spreadsheets. Whether handling a straightforward query or a more complex issue, you have a way of logging, tracking, and resolving cases efficiently. Each case is managed with a clear audit trail for future reference, ensuring transparency and accountability. Tickets submitted through the self-service portal and chat bot seamlessly integrate into the case management back-office, streamlining your workflow and improving overall efficiency.

Knowledge Hub

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Our knowledge base allows you to publish and share detailed information about internal processes, policies, and other important resources, empowering employees to find answers independently. By providing a comprehensive repository of information, employees can quickly search for solutions and resolve common questions or issues on their own, reducing the need for direct support from your team. This self-service approach not only enhances efficiency but also ensures that valuable information is readily accessible whenever it's needed.

Service Level Agreements

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Maintaining control of service level agreements (SLAs) is crucial for meeting HR’s key performance indicators and ensuring employee satisfaction as you resolve their queries and cases. Sunrise simplifies this by automatically calculating response and resolution targets based on impact, urgency, and priority.  Our system accommodates your operational hours, including weekends and public holidays, and allows you to manually "stop the clock" to pause cases while awaiting responses, ensuring that SLAs are managed effectively and fairly.

Employee Feedback

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Whether it’s praise or a complaint, capturing, investigating, and acting on employee feedback is crucial. Without a structured process, feedback can easily get lost in email threads and informal conversations, leading to confusion and frustration for everyone involved. Sunrise addresses this by managing all employee feedback, ensuring you’re always informed of the latest status and keeps employees updated throughout the process. Tasks for investigation, approval, and remediation are clearly assigned, offering a complete, audited history of all interactions from start to finish, so you can handle feedback efficiently and effectively.
Tendring District Council

"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Tendring District Council
NHS Informatics

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside
Plymouth University

"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University
WM Housing Group

"Flexibility, scalability, customisation and speed of&nbsp;implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing
Tamworth Borough Council

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Tamworth Borough Council
Heywood Pension Technologies

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Heywood Pension Technologies
Bidfood

"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood
Womble Bond Dickinson

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson
Warrington Borough Council

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Warrington Borough Council
HRCM Self Service
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Download our HR Case Management Brochure

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Discover why so many businesses are choosing Sunrise HR Case Management (HRCM) to manage employees’ cases, queries, requests, documentation and more.

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