December brings to a close another busy year for Sunrise. In continuing uncertain times, affecting our lives both at work and at home, I’m proud to say that our team has continued to support our customers – many front-line organisations themselves – with great fortitude. I’m delighted to announce that our ITSM SaaS solution has achieved 100% availability for 2021, enabled by the unwavering focus of our own customer support and development teams.
Our research in conjunction with the SDI unveiled a hugely positive response to the COVID crisis from the Service Management community, with a high level of appreciation of IT support and services. Evidence was cited that activities accelerated under the ‘new normal’ – shift-left, self-service, automation and agile planning – will continue in turn to assist their customers.
After many years of talk and sporadic departmental adoption, the benchmark set by IT in service provision and end-user support seems finally to be getting the message across to other ‘service’ departments – HR, Finance, Operations to name a few – of the benefits which can be achieved by introducing customer-focused practices and technology. Call it what you will, but applying proven ITSM practices to other departments, or Enterprise Service Management, is gaining momentum and will be a huge eye-opener in 2022.
Finally. we know that this can be a hard time of year for many people less fortunate than ourselves, so I’m pleased to say that this week we are sending Sunrise’s annual charitable donation to Crisis, helping make the season a little easier for those in need of support and companionship.
On behalf of everyone at Sunrise, I’d like to send you best wishes for this festive season, and look forward to meeting in person in 2022.
Kind Regards,
Geoff Rees
Director, Sales & Operations