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In the world of IT service management, the term “ITSM framework” is one you’ve probably heard more times than you can count. But what exactl...
Read MoreReading Time:
4min
10/12/2024
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Picture this: your business is like a bustling train station. Trains (projects) are arriving and dep...
Reading Time:
4min
9/12/2024
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Chatbots have quickly become invaluable tools for managed service providers (MSPs) looking to improv...
Reading Time:
3min
11/11/2024
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HR professionals often find themselves juggling a mix of tasks, from managing employee relations to ...
Reading Time:
4min
5/11/2024
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As an IT service desk pro, you know that keeping systems running smoothly is a top priority. Whether...
Reading Time:
3min
23/10/2024
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Service Desk teams at councils manage a wide range of tasks, from handling Freedom of Information (F...
Reading Time:
3min
16/10/2024
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Choosing new software for your council’s service desk can feel a bit like skipping stones on a pond....
Reading Time:
4min
16/10/2024
