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Help desk software is used to assist the IT support team to log requests for help, track and communicate responses and collate IT support in...
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1min
6/08/2021
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A service desk tool is an IT management software application which helps the IT team to better manag...
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1min
3/08/2021
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In 2020, life merged with the workplace, technology no longer respected boundaries and new requireme...
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2min
20/01/2021
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High on any IT service manager’s to-do list, ITSM reporting just has to be done, and frequently. SLA...
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2min
14/01/2021
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Within Sunrise itself, it is fair to say that, while the fundamental concept of its ITSM software – ...
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2min
10/12/2020
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Over the past two decades, IT in general has seen a change in mindset, from technology-driven thinki...
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2min
10/12/2020
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While IT in general is always looking to move forward, sometimes there are trigger points which dict...
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2min
10/12/2020
