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There has been much talk in recent years of “digital transformation” and the need to embrace it, regardless of the type and size of business...
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2min
12/11/2020
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In the context of integration, another much talked about feature over the past few years has been th...
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2min
12/11/2020
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ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...
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1min
9/11/2020
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Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...
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2min
29/10/2020
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From day one of ITIL, certification schemes have gone hand in hand with those service management del...
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1min
18/09/2020
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The past three decades has seen four major incarnations of the ITIL framework, from its origins in t...
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2min
18/09/2020
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One of the potential pitfalls for an ITSM software vendor, in having such a significant public frame...
Reading Time:
2min
18/09/2020
