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ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting and introducing Enterprise Service Mana...
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1min
9/11/2020
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Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...
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29/10/2020
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From day one of ITIL, certification schemes have gone hand in hand with those service management del...
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1min
18/09/2020
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The past three decades has seen four major incarnations of the ITIL framework, from its origins in t...
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2min
18/09/2020
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One of the potential pitfalls for an ITSM software vendor, in having such a significant public frame...
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2min
18/09/2020
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Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resol...
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2min
18/09/2020
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When ITIL first emerged, it was very much a framework – a guiding hand – for building a service desk...
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2min
18/09/2020
