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ITIL has always been designed as nothing less – and nothing more – than a framework to build service management around. What is ITIL and why...
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1min
18/09/2020
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It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either w...
Reading Time:
3min
11/08/2020
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After all those years of talk about crisis management, risk mitigation and disaster recovery, along ...
Reading Time:
1min
21/07/2020
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For many organisations, how to make self-service work has been on the agenda for years. And that’s h...
Reading Time:
4min
21/07/2020
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Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments an...
Reading Time:
1min
1/07/2020
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The world has never been as obviously reliant on technology as it is now, during a pandemic which di...
Reading Time:
2min
14/05/2020
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In recent months, we’ve written a lot about how technology is changing the modern service desk. Now ...
Reading Time:
3min
27/04/2020
