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At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned with the excitement of the devout. Other t...
Read MoreReading Time:
4min
29/10/2018
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The concept of continual improvement is hardly new. The “small step work improvement approach” was f...
Reading Time:
3min
12/10/2018
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How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of...
Reading Time:
2min
10/09/2018
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I’ve worked in the service management software industry for longer than I care to admit, yet I’ve ju...
Reading Time:
1min
1/08/2018
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Traditionally the phone or email were the main ways that users contacted the IT service desk. Admini...
Reading Time:
3min
26/07/2018
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Sunrise’s Privacy Policy has been updated, including changes to address the new standards introduced...
Reading Time:
A super quick read.
1/05/2018
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…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will t...
Reading Time:
1min
9/01/2018
