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ITIL – especially from v2 onwards, has always been essentially process-driven. What are ITIL processes and why follow them? The initial ITIL...
Read MoreReading Time:
1min
18/02/2023
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Getting started with ITSM is a significant project It requires plenty of thought, effort, and most o...
Reading Time:
3min
15/02/2023
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A Service Desk plays a crucial role in the success of an organisation, providing timely and effectiv...
Reading Time:
2min
13/02/2023
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Nine business value metrics Metrics that can help you on the journey to provide more meaningful and ...
Reading Time:
3min
13/02/2023
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You asked, we listened. Sunrise is launching our ‘Safe Hands’ service on 1st June 2022. Safe Hands d...
Reading Time:
1min
17/05/2022
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Discover the key reasons why ITSM setups often fail within certain businesses and how such issues ca...
Reading Time:
3min
5/04/2022
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Upskilling your service management team Service management has evolved to become a key career choice...
Reading Time:
4min
25/02/2022
