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Spotlight on ITSM for IT Service Providers; how integration and automation assist customer engagement, retention and value-ad over the lifet...
Read MoreReading Time:
A super quick read.
26/11/2021
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In today's landscape, customer engagement and retention have become absolute game-changers for manag...
Reading Time:
4min
25/11/2021
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Selecting an ITSM solution to match your needs can be a major undertaking. You only have to search f...
Reading Time:
4min
18/11/2021
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A question we’re frequently asked is regarding the Return On Investment, or ROI of ITIL – and whenev...
Reading Time:
2min
8/11/2021
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Accelerate, Shift Left, Automate IT Support. As a direct result of COVID-19, the majority of respond...
Reading Time:
3min
15/10/2021
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How did your pandemic experience compare? Brand new research carried out by SDI and Sunrise highligh...
Reading Time:
A super quick read.
28/09/2021
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The COVID pandemic starkly exposed ITSM practitioners and IT services teams to an unprecedented acce...
Reading Time:
3min
23/09/2021
