How Sunrise can support Cherwell customers beyond its 2026 end of life

As we bid farewell to Cherwell in 2026, we understand the concerns and uncertainties that may arise. Rest assured, we're here to guide you through a seamless transition to a reliable alternative. In this blog, we'll explore key considerations when seeking a new ITSM partner and demonstrate how Sunrise could be the solution you're looking for.

Automated Workflows

Automation in ITSM is a game-changer, offering the opportunity to streamline workflows and significantly improve efficiency. The adoption of automation tools allows your team to redirect their efforts from time-consuming tasks towards more strategic business objectives. This shift not only enhances productivity but also ensures that valuable resources are allocated where they matter most.

AI-Powered Chatbots

Self-Service Portals

Enhance the end-user experience by implementing a self-service portal. Through automation, users can easily log and monitor their tickets online, minimising the necessity for prolonged phone interactions. This not only boosts user satisfaction but also enables your IT team to prioritise incident resolution with greater focus and efficiency.

Seamless Integrations

Integration capabilities are the backbone of any efficient ITSM solution. Your ITSM platform should seamlessly integrate with other business applications to create a unified ecosystem. This cohesion allows for smooth information flow across various departments, breaking down silos and promoting collaboration.

Extending ITSM Across Activities

Don't operate in silos – extend your ITSM platform across various activities and incorporate related business disciplines into your daily IT processes. Manage supplier relationships, risk, customer contracts, expenses, any more, seamlessly from one platform.

Smart Resource Planning

Successful project delivery depends on effective planning and management. Sunrise's IT Resource Planner ensures ease of use and comprehensive management. Benefit from various views for optimal scheduling and resource allocation, ensuring the success of your projects, programs, and tasks.

Elevating IT Operations: Proactive Management

Achieving successful project delivery hinges on efficient planning and management. Our IT Resource Planner offers user-friendly functionality and comprehensive management capabilities. Take advantage of diverse views to enhance scheduling and optimise resource allocation, guaranteeing the success of your projects, programs, and tasks.

Reliable Reporting Functionality: Meeting Industry Standards

Reporting is crucial in the ITSM world, and Sunrise takes pride in being one of just two ITSM vendors meeting the SDI Standard for Performance Results Reporting. Our reporting capabilities meet the highest industry standards, providing peace of mind and confidence in our solution.

While bidding farewell to Cherwell may bring disappointment, every challenge presents an opportunity. Embrace the exciting potential of a new partnership with Sunrise! Our commitment is not just to provide a solution but to be your dedicated partner on this journey.

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