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A service desk tool is an IT management software application which helps the IT team to better manage resources and make proactive provision...
Read MoreReading Time:
1min
3/08/2021
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This practical guide looks at 5 service desk-driven operations which help improve customer experienc...
Reading Time:
7min
15/06/2021
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A classic dilemma for an IT professional tasked with sourcing and procuring products and services fo...
Reading Time:
2min
16/03/2021
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It’s the age-old argument within the world of IT – create and integrate a solution using a combinati...
Reading Time:
3min
4/03/2021
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In 2020, life merged with the workplace, technology no longer respected boundaries and new requireme...
Reading Time:
2min
20/01/2021
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High on any IT service manager’s to-do list, ITSM reporting just has to be done, and frequently. SLA...
Reading Time:
2min
14/01/2021
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I think we’ll all be glad to see the back of 2020. The COVID-19 pandemic and all it entails has crea...
Reading Time:
2min
15/12/2020
