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How did your pandemic experience compare? Brand new research carried out by SDI and Sunrise highlights how resilient IT service teams manage...
Read MoreReading Time:
A super quick read.
28/09/2021
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The COVID pandemic starkly exposed ITSM practitioners and IT services teams to an unprecedented acce...
Reading Time:
3min
23/09/2021
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ITSM tools provide the means to deliver the processes and activities that help organisations manage ...
Reading Time:
1min
13/08/2021
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A ticketing system is the most basic software solution available for the IT helpdesk, to assist the ...
Reading Time:
1min
10/08/2021
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Help desk software is used to assist the IT support team to log requests for help, track and communi...
Reading Time:
1min
6/08/2021
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A service desk tool is an IT management software application which helps the IT team to better manag...
Reading Time:
1min
3/08/2021
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This practical guide looks at 5 service desk-driven operations which help improve customer experienc...
Reading Time:
7min
15/06/2021
