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Here’s a profound note to start on: nothing in life stays the same, whether technological or biological. 2020 is a perfect example – an ever...
Read MoreReading Time:
8min
12/11/2020
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Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No I...
Reading Time:
2min
12/11/2020
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OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years...
Reading Time:
2min
12/11/2020
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Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – bu...
Reading Time:
2min
12/11/2020
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There has been much talk in recent years of “digital transformation” and the need to embrace it, reg...
Reading Time:
2min
12/11/2020
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In the context of integration, another much talked about feature over the past few years has been th...
Reading Time:
2min
12/11/2020
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ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...
Reading Time:
1min
9/11/2020
