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Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – business process mantra -and ITSM has grow...
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2min
12/11/2020
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There has been much talk in recent years of “digital transformation” and the need to embrace it, reg...
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2min
12/11/2020
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In the context of integration, another much talked about feature over the past few years has been th...
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2min
12/11/2020
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ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...
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1min
9/11/2020
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Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...
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2min
29/10/2020
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From day one of ITIL, certification schemes have gone hand in hand with those service management del...
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1min
18/09/2020
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The past three decades has seen four major incarnations of the ITIL framework, from its origins in t...
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2min
18/09/2020
