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One of the potential pitfalls for an ITSM software vendor, in having such a significant public framework – in the shape of ITIL – to constru...
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2min
18/09/2020
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Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resol...
Reading Time:
2min
18/09/2020
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When ITIL first emerged, it was very much a framework – a guiding hand – for building a service desk...
Reading Time:
2min
18/09/2020
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ITIL has always been designed as nothing less – and nothing more – than a framework to build service...
Reading Time:
1min
18/09/2020
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It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either w...
Reading Time:
3min
11/08/2020
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After all those years of talk about crisis management, risk mitigation and disaster recovery, along ...
Reading Time:
1min
21/07/2020
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For many organisations, how to make self-service work has been on the agenda for years. And that’s h...
Reading Time:
4min
21/07/2020
