|
In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of let...
Read MoreReading Time:
2min
12/11/2020
.png "Rectangle 1 (14)")
|
ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...
Reading Time:
1min
9/11/2020
|
Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...
Reading Time:
2min
29/10/2020
|
From day one of ITIL, certification schemes have gone hand in hand with those service management del...
Reading Time:
1min
18/09/2020
|
The past three decades has seen four major incarnations of the ITIL framework, from its origins in t...
Reading Time:
2min
18/09/2020
|
One of the potential pitfalls for an ITSM software vendor, in having such a significant public frame...
Reading Time:
2min
18/09/2020
|
Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resol...
Reading Time:
2min
18/09/2020
