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The SDI ran a one day workshop recently on the topic of ‘future-proofing’ the service desk. It’s a wide-ranging subject but an important one...
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2min
28/06/2019
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Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pa...
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2min
27/06/2019
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Choosing ITIL service desk software can be a real headache. Just take a look through a few vendor we...
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4min
25/02/2019
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Housing Associations exist in one of those hybrid worlds, working within the challenging budgets of ...
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1min
13/02/2019
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Let’s be honest, the IT world is never short of acronyms. And unfortunately, while they can be usefu...
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3min
18/01/2019
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Business technology is moving at an unprecedented rate. At the same time, IT infrastructure has beco...
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4min
9/01/2019
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Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisa...
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2min
19/12/2018
