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The Sunrise Blog

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ITSM vs ITIL blog

What’s the Difference Between ITIL and ITSM?

Let’s be honest, the IT world is never short of acronyms. And unfortunately, while they can be useful, acronyms also bring with them an inev...

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Flexibility ITSM blog

The Importance of Flexibility in IT Service Management

Business technology is moving at an unprecedented rate. At the same time, IT infrastructure has beco...

SaaS and Robots blog

Sunrise 2018 round-up

Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisa...

ITSM in public sector

Why Good IT Support Software is Critical for Public Sector Efficiency

The evolution of the digital consumer is mirrored across the workplace; expectations of the technolo...

DevOps and ITSM

DevOps: ITSM Killer or Talking Shop?

At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned wi...

ITSM CSI blog image

Refine Your IT Services with ITIL Continual Service Improvement

The concept of continual improvement is hardly new. The “small step work improvement approach” was f...

Dawn blog

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of...

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