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Delivering a positive customer experience is becoming the most effective way to prove the value of the Service Desk. Here’s three surefire w...
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1min
17/02/2015
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Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
Reading Time:
2min
3/02/2015
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With so many benefits not only to the customer, but also to your Support Team, the question should r...
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2min
26/01/2015
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Friday Introducing – Alex … This week we are pleased to introduce you to Alex Weston, Quality Assura...
Reading Time:
1min
23/01/2015
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This week we are pleased to introduce you to Dean Coleman, Head of Service Delivery. Prior to joinin...
Reading Time:
1min
16/01/2015
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Friday Introducing – Jonathan … This week we are pleased to introduce you to Jonathan Glavin. Jonath...
Reading Time:
1min
9/01/2015
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Friday Introducing – Graham … This week we bring you Graham Rogers, a Business Development Manager a...
Reading Time:
1min
2/01/2015
