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Improving your service desk’s effectiveness and efficiency is like baking a cake – you need the right ingredients to make it perfect, and th...
Read MoreReading Time:
3min
8/08/2024
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When things go wrong, having a solid plan can make all the difference. That's where the Configuratio...
Reading Time:
6min
1/08/2024
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We've all experienced good customer service and "not so good" customer service. Imagine you've repor...
Reading Time:
5min
29/07/2024
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A high-performing service desk isn’t merely a support centre; it’s the pulse that keeps operations s...
Reading Time:
5min
17/07/2024
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Remember the days when chats at the coffee machine and face-to-face meetings were a regular part of ...
Reading Time:
5min
15/07/2024
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51% of long-term sick leave is due to stress, depression, or anxiety, highlighting the importance of...
Reading Time:
4min
5/07/2024
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From general enquiries to disciplinary processes to flexible working requests, managing employee cas...
Reading Time:
4min
19/06/2024
