How did your pandemic experience compare?
Brand new research carried out by SDI and Sunrise highlights how resilient IT service teams managed often partially tested business continuity processes, yet adapted swiftly to support changes in working during the pandemic.
This research raises points including:
- Was COVID the tipping point towards digital transformation?
- Do end users now have an improved perception of IT support?
- Is COVID-driven change here to stay?
- How well did ITSM tools support rapid change?