Why Sunrise is in the Top 2 ITSM Vendors for the NHS

As an IT professional in the NHS, you'll know all too well that finding the right ITSM partner that not only matches your values but meets your requirements can take time! We're not hiding away from the fact there are a lot of options out there... BUT - did you know that we are one of the top 2 ITSM vendors specifically for the NHS? Keep reading to find out why....

In the ever-changing world of healthcare IT, the NHS has to keep up with the times to meet the needs of patients and professionals alike. With tons of data, systems, and processes in the mix, making sure everything runs smoothly for top-notch patient care is a big deal.

Picking the perfect ITSM solution isn't just about ticking boxes – it's about finding the one that fits your needs, making life easier for your team and improving the patient experience. So, how do you find "the one"? Well, think about things like how well it interacts with other systems, whether it can grow with you, how secure it is, and if it's easy for your team to use. Once you've weighed all these factors, you'll be able to cherry-pick the service desk software that's a perfect match for your organisation's needs.

Check out our blog How to Choose the Right Healthcare ITSM Solution for more insight into choosing the most suitable solution for your organisation.

But What Does Sunrise Bring to the Table?

We aren't just another player in the healthcare IT game – we've been supporting a wide range of healthcare organisations for a whopping 30 years. From acute trusts to mental health and social care, we've got a solid track record across the board. So, why do they keep coming back for more? Let's break it down:

1. Tailored Healthcare Solutions: 
   One size definitely does not fit all when it comes to healthcare tech. That's why our ITSM solutions are like custom-tailored suits, perfectly fitting the unique needs and challenges of NHS trusts. Whether you're streamlining incident resolution, wrangling electronic health records, or making sure you're GDPR-compliant, we've got you covered.
   
   
2. Robust Service Desk Support: 
   Picture this: a frazzled NHS IT professional facing a barrage of support tickets amidst a system outage. Enter our service desk support, a knight in shining armour ready to tackle any IT emergency with speed and efficiency. With a team of dedicated experts on hand to help you, downtime becomes a thing of the past. Our team is friendly and knowledgeable, operating with a customer-centric approach, meaning they can efficiently handle queries, and provide solutions for various issues. 
   
   
3. Innovative Technology: 
   We embrace innovation, constantly pushing the boundaries of what's possible with cutting-edge technology solutions. From AI-powered chatbots to enhanced security, we're not just keeping up with the times – we're setting the pace. Imagine having a virtual assistant that can automate routine tasks, freeing up precious time for NHS IT professionals to focus on strategic initiatives that drive value.
   
   
4. Easy of Use:
   With Sunrise, you have the flexibility to make changes and adapt as your organisation grows. For example, with user-friendly features such as the codeless graphical process builder, you design and customise workflows without needing to know any fancy coding stuff. With this tool, you can easily manage and streamline how tasks get done within the platform. 
   
   
5. Proven Track Record: 
   Numbers don't lie, and neither do satisfied customers. With an extensive list of successful implementations and glowing testimonials from NHS trusts across the country, we have earned our stripes as a trusted partner in healthcare IT. Whether it's reducing IT incidents, improving response times, or achieving cost savings, we deliver results that speak volumes.

Still not convinced? Let's break it down further:

- Customer Satisfaction: We're not just about meeting expectations – we're all about blowing them out of the water! With a sky-high customer satisfaction rate, it's clear that our dedication to excellence strikes a chord with NHS IT pros. When you partner with us, you're not just getting a regular vendor – you're getting a team of dedicated experts who are invested in your success.

- Reduction in Incident Resolution Time: Time is of the essence in healthcare, and we understand that every minute counts. That's why we're all about cutting down incident resolution time – not just to boost efficiency, but to make a real difference in patient care outcomes. Just think about it: faster fixes mean smoother sailing for everyone involved, with patient care sailing smoothly even when tech hiccups try to throw a spanner in the works. It's all about keeping the focus where it belongs – on delivering top-notch care, no matter what.

- Cost Savings: Who said quality comes with a hefty price tag? We prove that superior ITSM doesn't have to break the bank, delivering significant cost savings for NHS trusts through streamlined processes and optimized workflows. With us by your side, you can achieve operational efficiencies without sacrificing quality or patient care.

But Don't Just Take Our Word for It...

Take a peek at the success story of an NHS Trust who've experienced the Sunrise difference first-hand. From improved patient outcomes to operational efficiencies, the proof is in the pudding – or in this case, the testimonial. Hear directly from NHS IT professionals who have partnered with us to overcome challenges, achieve goals, and drive innovation in healthcare IT.

NHS Success Story - Informatics Merseyside

In conclusion, we aren't just a vendor – we're a partner in your progress, a guiding light in your journey through NHS ITSM. With our tailored solutions, robust support, and unwavering commitment to innovation, we are incredibly proud to have been recognised as one of the top 2 ITSM vendors for the NHS.

So, next time you find yourself lost in the maze of healthcare technology, remember: Sunrise has your back. Check out Sunrise's ITSM solutions for healthcare here.