Reporting & Analytics for HR

In order to ensure that HR teams can access the information they need when they need it, Sunrise HRCM includes unlimited configurable dashboards which can be tailored to the specific needs of each user or team. You will have complete control over what information can be displayed, so that only those who have access to specific information can view it.

The use of Dashboards ensures that not only can users and teams quickly see how well the department or team are performing, they can also access the most important information they need at any given time, with just a single click. With the option to create multiple Dashboards, you can easily display your owned cases, tasks due that day and other information that is critical to your role – you can be sure that with Sunrise HRCM you are never far from the information you need.

So, however you want to display your Dashboards, you’ll find a layout and combination that suits both you and your team.

HR teams are incredibly data-rich and with any team that produces lots of data, it can be easy to lose sight of what is important and often this level of data can be fairly hard to digest.

Sunrise Wallboard ensures that HR teams are able to proactively keep track of the metrics which tells your team whether they are performing against target, and if they aren’t steps can then be taken to get your team back on track.

Highly visual and with data that is easy to digest, Wallboards are the perfect way to ensure that you no longer need to go hunting for that all important statistic or piece of information.

Not only does Wallboard enables you to create stunning charts for public display, such as number of queries open, you can also create tailored Wallboards for your management team or Board of Directors – with the statistics that matter to them.

By building comprehensive Wallboards that provide visual feedback to both users and managers, Sunrise HRCM lets you focus on the important things, while it monitors the rest.

With Sunrise HRCM you can proactively monitor your team’s workload, identify trends, benchmark current performance against previous months and years, and monitor the perception of the quality of your service through employee surveys.

The Service Desk Institute (SDI) defines the best practice standards that all Service Desks around the world aspire to attain. SDI best practice standards allow organisations to drive towards Service Desk performance improvements, developing them into a key business function that delivers increased value to any organisation. Sunrise Service Management contains a suite of reports that are approved to meet Service Desk Certification. These SDI Performance reports are a vital component of your evidence pack when pushing towards the award or renewal of your SDI Certification. Sunrise Service Management includes everything you need to demonstrate your Service Desk performance and progress over three, six or twelve months.

Using the Sunrise Service Management integrated SDI performance reports you can demonstrate ‘Value to the Business’ and support ITIL® continual improvement processes. While SDI accreditation is not for the faint-hearted, Sunrise Service Management makes it easier for you to define part of your core evidence pack. Used in conjunction with the integrated suite of Reports, Dashboards and Wallboards, the SDI approved Performance Reports ensure a comprehensive reporting suite to cover all your Service Desk aspirations.

With constant demands from the business and the wider community, HR teams are under repeated pressure to provide various statistics and reports, whether this is in the form of Freedom of Information (FOI) requests or general ‘how are your team performing’ request from further up the management chain. Without the right reporting tools, these requests can be time-consuming and irksome to complete. This is where Sunrise HRCM can help.

Sunrise HRCM comes with hundreds of flexible, feature-rich report combinations, and if these do not give you quite what you are looking for, the integrated report builder ensures that you can build the specific reports you need as you need them.

All reports are available in a variety of formats including tabular, details and graphical ensuring there’s always a report for every occasion

With an integrated suite of reports, your HR Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.

Sunrise HRCM includes both SOAP and REST Application Programming Interfaces (APIs) which means you can easily integrate your HR Service Desk with other business critical software platforms, such as employee contacts.

The ability to easily integrate with external applications ensures greater collaboration between your HR Service Desk and other programmes, leveraging data that exists in both applications. Integrated applications can then automatically transmit information, provide updates to existing information, or make a request for information to be shared between them as part of a wider business process, orchestrating information across multiple systems.

Ease of integration ensures a greater visibility of critical information across your HR department or organisation, creating a faster time-to-value, and a more effective business process across multiple technology silos. The Sunrise integration capabilities allows your HR Service Desk to be linked to any external application that has its own API, from common Social Media sites to other HR systems.

Sunrise has experience of providing integrations with many complementary business applications and can easily extend this to other software vendors or applications developed in-house. For more information on our API technologies, please get in touch with our team.