Designed to streamline the user experience, our self-service IT portal puts the power in your end-users hands, allowing them to request services, access information, and troubleshoot issues independently. Say goodbye to endless queues and hello to a smoother, more efficient support journey!
Revolutionise the User Experience with our Self-Service Portal
Imagine this: when your end-users hit a snag, they don’t panic and call the service desk. Instead, they hop onto the self-service portal, eager to solve the issue themselves. Studies show that 73% of customers prefer using a company’s website for support over social media, SMS, or live chat. This shift in behavior makes having a top-notch self-service portal a game-changer for any IT service desk.
Our self-service portal allows end-users to log tickets, check the status of existing ones, and search the knowledge base. It empowers users to request services, find information, and resolve their own issues, enhancing service IT support and making everyone's life a little easier.
The Top Perks of an IT Self-Service Portal
Increased Productivity
With a lighter workload, your service desk team can focus on more technical, proactive tasks.
Lower Costs
Fewer request calls and incoming tickets translate to lower overall support costs.
Improved Experience
End-users can log tickets and resolve issues effortlessly, even beyond service desk hours.
Empower your End-Users with our Self-Service Portal
Manage tickets: End-users can log tickets via the self-service portal and track the status, provide updates and submit feedback.
Anytime, anywhere: They can access and manage the self-service portal from wherever they are, using their preferred device.
Make announcements: Show the status of services your end-users subscribe to and any issues currently being experienced.
Share knowledge: Publish simple solutions to common problems in the knowledge base so that your end-users can help themselves.
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