Effortlessly log, track, and resolve incidents with our incident management software, accelerating classification and boosting first call resolution. Handle tickets with unmatched efficiency and keep your operations seamless.
Master Chaos with Our Incident Management Solution
We know there's no such thing as a quiet day on the service desk. With disruptions and queries flying in, it's easy for issues to disappear into the void. That's where our incident management module steps in.
Picture this: lightning-fast incident classification, instant access to past incidents and knowledge articles, and easy escalation to the right folks - whether they're in-house teams or external suppliers. Our incident management software even automates tedious tasks like routing incidents and tracking service levels, so your team can focus on what they do best.
Our incident management software is ITIL V4 aligned, ensuring that your processes follow best practices and industry standards. The ITIL incident management framework we adhere to helps streamline your operations, improve response times, and enhance overall service quality.
The Top Perks of our Incident Management Software
Faster Resolution
Improves resolution times by streamlining incident handling processes, automating repetitive tasks, and facilitating seamless communication and collaboration among teams.
Increase Visibility
Enhances the visibility of all service desk activities for each team member by providing real-time updates, comprehensive dashboards, and detailed reporting capabilities,
Consistent Approach
Ensures a more consistent approach to service delivery by standardising processes, automating workflows, and providing clear guidelines for handling incidents.
Boost your Service Delivery with our Incident Management Solution
Rapid classification: Classify incidents quickly and gain a full audited history of all customer support interactions with our ticketing system.
Enhanced resolutions:Increase first call resolution with detailed performance tracking of service level agreements.
Supplier Monitoring: Monitor supplier performance for the role they play in resolving escalated issues.
Incident Association: Associate incidents to known errors, problems and changes.
Multi-channel incident creation: Raise incidents via multiple channels of communications including phone, email, self-service, chat or even an external application using our REST API.
