Managed Service Providers (MSPs) are the backbone of ensuring smooth IT operations for businesses. Their role is pivotal in not just resolving issues but in proactively simplifying everyday IT tasks, enhancing user satisfaction, and elevating service quality. Our software empowers MSPs to streamline operations, optimise resources, and deliver top-notch service, ensuring that businesses can thrive!
Beyond the ITIL framework, Sunrise offers value-added features such as project management, customer contracts, and crisis management. Its modern HTML5 interface, coupled with advanced functionalities like dynamic searching, complex SLA management, and a customisable self-service portal, will enhance the operational efficiency of MSPs.
Sunrise offers over 30 configurable modules to assist service providers in competing and managing their operations effectively, creating a platform for growth and profitability.
Service Desk
From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.
Every department contributes to the effective operation of a Service Provider business – from identifying sales opportunities, managing risk, demonstrating effective compliance, and invoicing happy customers.
Providing exceptional Service Delivery and Project services to customer expectations is how a Service Provider business is judged. Sunrise has the tools to get it right.
There’s constant pressure on Service Providers to supply innovative new services and to grow business activities, customers and revenues. Discover how Sunrise can support your service desk, service delivery and ongoing business operations.
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
Judy Barker
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
Womble Bond Dickinson
IT Services Manager
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
Bidfood - Matt Wilsher
Head of IT Services
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
NHS Merseyside
Head of IT Service Operations
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
Plymouth University
Service Improvement Manager
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
WM Housing
Senior Administrator
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
Nicki Burton
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
Steve Haslam
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
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