Contract & Supplier Management for MSPs

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Managing thousands of contracts spanning hundreds of partners and suppliers can be a time consuming process, especially when they’re spread over multiple spreadsheets or systems. Sunrise Service Management allows you to manage your contracts easily and efficiently in a central location, tying them to suppliers and the services or equipment they provide.

With Sunrise Service Management you can keep on top of the critical workload of contract negotiations, and banish the myriad of spreadsheets containing approved suppliers and their contracts. You’ll receive plenty of early warning for expiring contracts, be able to share details of contract discussions, as well as report on supplier performance over time.

Sunrise Service Management helps you reveal wasted investments on licences that are no longer used, and to renegotiate ineffective contract terms. You’ll never be left wondering which supplier supports which hardware and software and under which contract.

Track the details of all domain registrars
Automated notifications of expiring domains
Tie domains to their underlying customer contracts
Monitor domain costs over time
Associate the physical servers hosting the domain

With the advent of the internet, technology service providers often manage hundreds or thousands of web domains, all corresponding to different customer contracts, registered with different internet registrars, and all having different renewal dates and costs.

Sunrise Service Management consolidates the details of these web domains into a single centralised location allowing you to track the customer contracts that the domain relates to, who the domain is registered with, when it expires and how much it will cost to renew. Sunrise Service Management provides automated notification of any domains due to expire, including what the renewal options are should they still be required.

Consolidate information about the domains you host within a single, easy to use, centralised store and gain a complete vision of all customer information.

Consolidate your supplier details into a central location with secure access
Keep track of the important individuals within each supplier
Identify the assets provided by your key suppliers and their warranty status
Monitor underpinning contracts for all of your suppliers and track their performance over time

Life’s easier when you have a complete view of all your suppliers. Receive live updates and exchange information quickly to ensure full track-and-trace visibility of your supplier’s actions and their impact on your services. All suppliers can be assigned their own Service Level Agreements (SLAs) which record and measure performance statistics independently of your own internal SLAs. Should something go wrong, you’re automatically emailed, pinpointing what has gone wrong and showing who is responsible. You can also see who the best performing suppliers are, giving you more justification for working with them again.

With Sunrise MSP you can allow your suppliers to log into your Service Management solution, giving them visibility of specific information such as incidents and problems they’re working on, orders for products and services they provide, projects and work orders they’re involved in, or any other element you may require. This ensures immediate access for all external third parties to the right information at the right time.

Supplier management is also fully integrated with the Sunrise Service Management Risk and Audit modules allowing you to identify potential issues within your supply chain, implement management controls, and perform regular audits where necessary to ensure appropriate quality is maintained. Integrated reports allow supplier performance to be analysed in detail, enabling you to focus on the bigger picture.

Whatever type of supplier you manage you’ll find tracking all your supplier commitments and activities a breeze with Sunrise MSP Service Management.

Consolidate multiple contract sources into a central system of record
Track contract start and end dates, licence details, costs and special terms
Define the process of internal and legal review of each contract state such as suspension, termination and expiration
Receive automatic notifications of contract deadlines, and keep on top of contract negotiations
Tie contracts to suppliers and the IT services and equipment they provide

Managing thousands of contracts spanning hundreds of partners and suppliers can be a time consuming process, especially when they’re spread over multiple spreadsheets or systems. Sunrise IT Service Management allows you to manage your contracts easily and efficiently in a central location, tying them to suppliers and the services or equipment they provide.

With Sunrise IT Service Management you can keep on top of the critical workload of contract negotiations, and banish the myriad of spreadsheets containing approved suppliers and their contracts. You’ll receive plenty of early warning for expiring contracts, be able to share details of contract discussions, as well as report on supplier performance over time.

Sunrise IT Service Management helps you reveal wasted investments on licences that are no longer used, and to renegotiate ineffective contract terms. You’ll never be left wondering which supplier supports which hardware and software and under which contract.

Track customer contract dates, services supplied, and any special negotiated contract terms
Define default Service Level Agreements and service availability targets
Track contract costs and raise invoices according to contract schedule
Identify products and services provided under the terms of the contract

Managing the contracts between your organisation and your customers can be a time-consuming process. With Sunrise Service Management, all customer contracts can be centrally managed and tied to the products and services provided.

Sunrise Service Management’s defined process of internal and legal review, including termination and expiration of contracts, provides a framework from which all contracts and costs can be managed easily and efficiently. What’s more, with automatic notifications of contract deadlines and costs, Sunrise Service Management allows organisations to keep on top of the critical workload of contract negotiations. It can assist in the reduction of costs through performance analysis under the terms of previous and current contracts, allowing for improved renegotiation of contract terms.

Left unchecked, over delivery of services in relation to agreed contracts can be wasteful. All customer activities recorded in Sunrise Service Management can always be linked back to the originating customer contract ensuring you’ll always have a full picture of the effectiveness and profitability of a specific contract.

Regardless as to whether your contracts are an all-you-can-eat fixed term, break/fix, time and materials, or based on service credits, managing your customer contracts with Sunrise Service Management will help you deliver the right services under the appropriate terms of the contract.

Manage a single point of reference for all purchasing transactions within the IT department
Track current and historic price information for your approved products lists
Manage supplier part numbers, and expected lead time for approved products part
Track the status of your orders, split deliveries, signatories and the ultimate destination of equipment
Upload and attach original procurement documentation, order forms, invoices, and scanned copies of delivery notices

The management of orders for new IT equipment, following requests from users or just simple asset recycling, is critical to keeping on top of your IT estate. Gaining visibility of the orders you have awaiting quotes, pending delivery or coming in today ensures you can more accurately plan your daily activities.

Order Management is tightly integrated with both Product Management so that orders are raised only for products that are currently available from suppliers, approved for internal use, and available within your published catalogue. Information such as purchase price, tax rates, last purchase date, and lead times can be defined for each certified product, and used to make better informed buying decisions.

Order Management incorporates a comprehensive procurement approval process, and allows the tracking of individual orders featuring multiple order-lines. This provides traceability to corresponding invoice information and increases your visibility and control. Successful deliveries can be automatically added to the Configuration Item database (CMDB) on completion of the order, ensuring there’s no double-handling of information.

Gain complete visibility over your IT procurement requests, with Sunrise IT Service Management Product and Order Mangement.

"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Judy Barker

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson

IT Services Manager

"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood - Matt Wilsher

Head of IT Services

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside

Head of IT Service Operations

"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University

Service Improvement Manager

"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing

Senior Administrator

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Nicki Burton

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Steve Haslam

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."