Sunrise Software partners with IBM to offer secure hosting of Service Management solutions for global customers
New partnership enables Enterprises to quickly and securely move from on-premise to Cloud based SaaS solutions.
Chessington, Surrey, 29th October 2016 – Sunrise Software, a leading supplier of service management solutions, today announced that it has signed a partnership agreement with IBM to offer secure cloud-hosted IT Service Management (ITSM) and HR Solutions to both new and existing customers across Europe and the United States of America.
With research predicting that the global cloud-based ITSM market is expected to grow to $8.78 Billion by 2021, this strategic partnership will enable Sunrise Software to support the growing demand from its customer base to move from on-premise solutions to a Software-as-a-Service (SaaS) platform. As a part of the IBM SaaS Assist program, customers that select Sunrise’s hosted ITSM solution will benefit from IBM’s cutting edge cloud hosting technology and expertise.
One of the key drivers behind the partnership agreement is to provide Enterprises with access to solutions that are highly secure and meet their organisation’s IT security and governance requirements. As data protection and compliance regulations mandate enhanced security controls, in which organisations will have a responsibility to demonstrate to the authorities that they have put in place the appropriate use of processes and technology to protect data should a breach occur, organisations are increasingly requesting a greater level of data security, resilience and accreditation from their technology suppliers.
As part of this Software-as-a-Service (SaaS) agreement, which removes the initial CAPEX costs or upheaval that are traditionally associated with the updating of hardware and software solutions, Sunrise customers will be able to take advantage of IBM’s security credentials and knowledge from its 6,000 security specialists, 27 global security labs and the 15 billion security events that they monitor across 130 countries every day.
Geoff Rees, Director of Business Services and Sales at Sunrise Software, comments: “As data breaches and cyber-attacks continue to hit the headlines on an almost daily basis, we are working alongside IBM to support our customers and the industry by raising the bar of internal security through providing access to highly secure and resilient solutions that harness the best of breed technology from both Sunrise and IBM.”
Geoff concludes: “As a part of our continued growth strategy, this partnership will enable our customers in the UK, the US and Europe, to have the confidence that the ITSM solutions, which are at the heart of their business operations, are not only scalable but can also enhance their security posture and positively contribute to their Business Continuity and Disaster Recovery strategy.”
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