Based on our recent survey of the IT community in the UK, over 700 responses were collected and analysed in our just-released white paper titled “6 steps to effective Self-Service”. Using this robust amount of information, the paper gives a concise and informative overview about the key success factors, concerns and challenges, faced by organizations implementing a Self-Service initiative.

Key topic areas:

• Communication
• Training
• Service re-design
• Usability
• Software
• Communicating success

About the author:

“6 steps to effective Self-Service” was written by Owen Powell, IT management consultant and author. Owen has worked in the IT industry for over 25 years, and now works as a specialist interim CIO. Owen is an authority on IT shared services, and has a clear vision of IT service management solutions can add value to any organisation. As well as blogging regularly – for Sunrise software – on a wide range of IT related topics, Owen is also the IT careers expert for the Guardian newspaper.

6 Steps – Continual Service Improvement