Simplify IT requests and empower your service desk and customers to seamlessly manage requests. Our service request fulfilment module gives your customers instant access to the IT services they need. Effortlessly create and maintain a robust IT service catalogue from an approved library of products and services.
Imagine a world where IT service requests are as easy as ordering your favourite coffee. Sunrise's service request fulfilment module makes this dream a reality!
Create a dynamic IT service catalogue from an approved library of top-tier products and services. Customers can effortlessly order what they need, when they need it, knowing exactly what to expect and how much it will cost. Each request is seamlessly broken down into manageable tasks, from initial approval to final implementation. Empower your customers to take control via the user-friendly self-service portal, ensuring smooth tracking from start to finish.
Enhance User Experience with the Service Request Fulfilment Module
Consistent Delivery
Reliable and standardised processes ensure products and services are delivered consistently every time.
Enhanced Control
Gain greater control and visibility over the entire lifecycle of services your organisation provides.
Faster Resolutions
Incident management becomes quicker with the structured support of a service catalogue.
Uncover the Power of our IT Service Catalogue
Standardised Service Catalogue: Deliver a catalogue of standardised products and services for greater control.
Automation of Service Requests: Fully automate the end to end request process including approvals and provisioning.
Tiered Service Levels: Define multiple levels of service such as gold, silver, and bronze.
Lead Time Tracking: Track the lead and execution times for new products and services and the tasks involved in delivering them.
Cost Management Insights: Keep a handle on costs and report on potential chargebacks.
Self-Service Portal: Publish available products and services via the self-service portal for end-users to make requests, and track existing requests.
